Privacy Policy

Introduction

Welcome to Velmira ("we", "our", "us"). We are a frozen food brand based in Pune, India

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at www.velmira.co.in or contact us to place an order.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

Information We Collect

We collect information you voluntarily provide to us when you:

• Fill in our contact form on the website
• Message us on WhatsApp to place an order
• Call or email us directly
• Subscribe to our newsletter or product updates

The information we may collect includes:

• Full name
• Phone number / WhatsApp number
• Email address
• Delivery address
• Order details and preferences
• Business name (for wholesale enquiries)

We do not collect payment information directly. All payments are handled through trusted third-party payment methods.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders — including confirming orders, arranging delivery and sending updates
• Respond to your enquiries — whether via the contact form, WhatsApp, or email
• Send product updates — only if you have subscribed or opted in to hear from us
• Improve our website and services — by understanding how visitors use our site
• Comply with legal obligations — as required under applicable Indian law

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

WhatsApp Communications

When you contact us on WhatsApp to place an order or make an enquiry, your phone number and conversation are stored within WhatsApp's platform. We use this information solely to process your order and respond to your queries. We do not share your WhatsApp details with any third party.

Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience. These cookies help us understand how visitors use our website so we can make it better.

Types of cookies we may use:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand visitor behaviour anonymously

You can choose to disable cookies through your browser settings at any time. Please note that disabling cookies may affect some functionality of the website.

Third Party Services

We may use the following third party services:

• Google Analytics — to understand website traffic and visitor behaviour anonymously
• WhatsApp Business — for order communications
• Google Maps — to display our location on the contact page
• Instagram / Facebook — linked from our website for social media

Each of these services has its own privacy policy and data practices which we encourage you to review.

Data Storage and Security

Your personal information is stored securely and we take reasonable technical and organisational measures to protect it against unauthorised access, loss or misuse.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected — primarily for the duration of your relationship with us and as required by Indian law.

Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal data, subject to legal obligations
• Withdraw consent for marketing communications at any time
• Opt out of our newsletter or product update emails at any time by replying STOP or using the unsubscribe link

Children's Privacy

Our products and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time as our business grows or as required by law. When we make changes we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.